1. Introduction & Scope
These Order & Pre-Order Terms (“Order Terms”) govern the placement, acceptance, fulfilment, modification, and cancellation of all orders and pre-orders placed through the websites and storefronts operated by Nova DDMC Limited (“Nova DDMC Limited”, “DDMC”, “Company”, “we”, “our”, or “us”), including novaddmc.com and overlord.ltd.

These Order Terms supplement and should be read together with the Master Terms & Conditions, which govern the broader relationship between the Company and its customers. In the event of a conflict between these Order Terms and the Master Terms & Conditions, these Order Terms govern for the subject matter addressed here.

These Order Terms apply to:
• all standard in-stock orders placed through the Website;
• all pre-orders and batch-production orders placed through the Website;
• both consumer and commercial purchases unless otherwise stated.

Overlord and Zubastik are product brands operated by Nova DDMC Limited. These Order Terms apply equally to orders placed under any brand operated by the Company.

2. Company Information
Orders are fulfilled by:

Nova DDMC Limited
Unit 1101B, 11/F., Lippo Sun Plaza
28 Canton Road, Tsim Sha Tsui
Hong Kong Special Administrative Region
Company Registration Number (CR No.): 79088201

Contact Email: info@novaddmc.com

PART A — STANDARD ORDERS

3. Placing an Order
Orders may be placed through the Website by following the checkout process. By submitting an order, you confirm that:
• you are at least 18 years of age or the legal age of majority in your jurisdiction;
• all information provided, including name, shipping address, billing address, and payment details, is accurate and complete;
• you are authorised to use the payment method provided;
• you have read and agree to these Order Terms and the Master Terms & Conditions.

Submission of an order constitutes an offer to purchase the selected product(s) at the displayed price. An order is not accepted and no contract is formed until the Company issues a formal order confirmation to the customer.

4. Order Confirmation
Upon successful submission of an order and completion of payment authorisation, the Company will issue an order confirmation to the customer’s registered email address.

The order confirmation will generally include:
• order reference number;
• description and quantity of product(s) ordered;
• price paid and currency;
• shipping address;
• estimated shipment or fulfilment timeframe where available.

Customers should retain the order confirmation for their records. If an order confirmation is not received within a reasonable period after submission, customers should contact the Company at info@novaddmc.com before placing a duplicate order, as payment may have been processed.

5. Order Acceptance & Right to Refuse
The Company reserves the right to decline, cancel, or limit any order at its discretion, including where:
• the product is unavailable or out of stock at the time of order processing;
• a pricing, typographical, or listing error has occurred;
• the transaction is suspected to involve fraud, unauthorised payment use, or abuse of the ordering system;
• the order is suspected to be for unauthorised commercial resale purposes;
• the order involves a destination subject to sanctions, export restrictions, or shipping limitations;
• the customer has previously breached the Master Terms & Conditions or these Order Terms;
• payment cannot be successfully processed or verified.

Where the Company declines an order after payment has been collected, a full refund will be issued to the original payment method within 14 business days.

Where a pricing or listing error has occurred, the Company will notify the customer and offer the option to proceed at the correct price or receive a full refund. The Company is not obligated to fulfil orders placed on the basis of a material pricing error.

6. Pricing & Payment
The price payable for an order is the price displayed at checkout at the time the order is confirmed, in the currency shown at checkout.

Prices displayed on the Website may be updated at any time. Price changes will not affect orders that have already been confirmed by the Company.

Unless otherwise stated at checkout, prices do not include import duties, customs fees, destination-country taxes, VAT, GST, brokerage fees, or similar charges. These remain the responsibility of the customer.

Payment is due in full at the time of order placement unless otherwise stated. The Company may use third-party payment processors. By submitting payment information, you authorise the Company to charge the applicable amount through its designated payment provider.

The Company does not store payment card data on its own systems. All payment card information is processed directly by the Company's designated payment provider(s).

7. Product Availability & Discontinuation
Nova DDMC Limited reserves the right to modify, suspend, discontinue, or replace products, accessories, configurations, finishes, packaging, or product options at any time without prior notice.

The Company is not obligated to continue manufacturing any specific product, component, spare part, colourway, or configuration indefinitely unless otherwise required by applicable law or an explicit written agreement.

Discontinuation of a product after purchase does not by itself constitute a defect or breach of warranty. However, discontinuation does not affect any warranty obligations already in force at the time of purchase, which will continue to be honoured in accordance with the applicable Limited Warranty Policy for the remainder of the applicable warranty period.

Where discontinuation or the unavailability of components or spare parts materially affects the Company’s ability to service or repair a product under an active warranty, the Company will use reasonable efforts to offer an appropriate remedy, which may include replacement with a comparable product, partial refund, or other reasonable resolution.

8. Order Modifications
Once an order has been placed and confirmed, modifications may be limited depending on the fulfilment stage of the order.

Customers wishing to modify a confirmed order should contact the Company at info@novaddmc.com as soon as possible. The Company will use reasonable efforts to accommodate modification requests received before an order enters active shipment processing, but cannot guarantee that modifications can be made once fulfilment has commenced.

Modifications that may be requested include:
• correction of shipping address before dispatch;
• changes to product variant or configuration, subject to availability;
• quantity adjustments, subject to stock availability and pricing confirmation.

The Company reserves the right to decline modification requests where fulfilment has already commenced, where the modification would materially change the order value, or where the requested change cannot be operationally accommodated.

9. Order Cancellation — Standard Orders
Customers may request cancellation of a confirmed standard order prior to shipment by contacting the Company at info@novaddmc.com as soon as possible after placing the order.

Cancellation requests received before an order has entered active shipment processing will generally be honoured, and a full refund will be issued to the original payment method within 14 business days.

Cancellation requests received after shipment has commenced may not be accommodated. In such cases, customers may be required to follow the returns process as set out in the Returns & Refund Policy once the product is delivered.

Statutory cancellation rights. Where mandatory consumer protection laws in your jurisdiction provide cancellation or withdrawal rights in relation to distance selling, including cooling-off rights under EU or UK law, those statutory rights are not limited by this Section. See Section 18 of these Order Terms for details.

10. Shipment & Delivery
Shipment of in-stock products will generally be processed within a commercially reasonable timeframe following order confirmation, subject to product availability, order volume, operational capacity, and applicable shipping arrangements. The Company will use reasonable efforts to communicate estimated dispatch timing at or following order confirmation where available.

Delivery estimates provided at checkout or in order communications are informational only and do not constitute guaranteed delivery dates. Actual delivery times may vary depending on:
• the customer’s location and shipping destination;
• the shipping method selected;
• carrier transit times;
• customs processing and import procedures;
• public holidays or peak shipping periods;
• Force Majeure Events as defined in the Master Terms & Conditions.

Risk of loss and title to products transfer to the customer upon confirmed delivery by the carrier to the shipping address provided at checkout, as reflected in the carrier’s delivery record.

Where carrier tracking confirms delivery to the address provided by the customer, the Company will use reasonable efforts to assist with carrier investigations, but is not responsible for losses arising after confirmed delivery except where otherwise required by applicable law.

The Company is not responsible for delays caused by shipping carriers, customs processing, incorrect customer-provided shipping information, or events outside the Company’s reasonable control.

PART B — PRE-ORDERS

11. What Is a Pre-Order
A pre-order is an advance purchase of a product that has not yet been shipped and may not yet be fully manufactured, assembled, or available for immediate despatch at the time of purchase.

Pre-orders may be offered where:
• a product is in active development, production, or manufacturing;
• a product is produced in limited batches and not held as standing inventory;
• a product requires sourcing, assembly, calibration, or quality control processes before shipment;
• a product is offered for reservation in advance of a confirmed production run.

Products listed as pre-orders will be clearly identified as such on the relevant product page. By placing a pre-order, the customer acknowledges and accepts the conditions set out in this Part B.

12. Estimated Fulfilment Timelines
Estimated production, fulfilment, and shipping timelines for pre-order products are provided in good faith based on information available at the time of listing. These estimates reflect the Company’s current production and logistics expectations but are not guaranteed delivery dates.

Estimated fulfilment timelines may be affected by:
• manufacturing or production lead times;
• supplier availability or component sourcing delays;
• quality control inspection requirements;
• export preparation, customs clearance, or logistics arrangements;
• Force Majeure Events as defined in the Master Terms & Conditions;
• circumstances outside the Company’s reasonable control.

The Company will use reasonable efforts to communicate meaningful updates to pre-order customers where estimated timelines change materially. Updates may be communicated via email to the address provided at checkout, via the Website, or through other reasonable communication channels.

Customers are encouraged to ensure their contact email address remains accurate and to monitor for communications from the Company regarding their pre-order status.

13. Pre-Order Payment
Unless otherwise stated on the product page or at checkout, payment for pre-order products is collected in full at the time of order placement.

By placing a pre-order and completing payment, the customer acknowledges that:
• payment is made in advance of shipment;
• the product may not be available for shipment immediately;
• fulfilment timelines are estimated and subject to change;
• the Company holds the payment in connection with the pre-order until fulfilment or cancellation as applicable.

Where a product page or checkout process specifies a different payment structure, for example a deposit at pre-order with the balance due at shipment, those terms will apply to that specific product.

14. Pre-Order Product Specifications
Certain products offered for pre-order may be in an active development, testing, refinement, or late-stage production phase. The Company endeavours to provide accurate product specifications, descriptions, and imagery at the time of listing.

However, customers acknowledge that:
• final product specifications, dimensions, materials, colourways, surface finish, minor manufacturing tolerances, or packaging may vary from pre-release information or prototype imagery;
• minor variation between pre-release product descriptions and final production units may occur as a result of manufacturing, quality control, or design refinement processes;
• significant changes to a product’s core specifications or functionality will be communicated to pre-order customers, who will be provided with the option to proceed or cancel for a full refund.

The Company will not apply changes that materially alter the core function or material composition of a product without notifying pre-order customers and providing a cancellation option.

15. Pre-Order Cancellation by Customer
Customers may cancel a pre-order at any time prior to shipment and receive a full refund to the original payment method, unless otherwise stated in a separate product-specific agreement or commercial arrangement.

To cancel a pre-order, customers should contact the Company at info@novaddmc.com, clearly stating the order reference number and cancellation request.

Approved cancellation refunds will be processed to the original payment method within 14 business days of the cancellation request being confirmed by the Company. Banking and payment processing times may extend the period before funds are visible in the customer’s account.

Once a pre-order product has been shipped, cancellation is no longer available. Customers wishing to return a shipped product should follow the Returns & Refund Policy.

16. Pre-Order Cancellation or Amendment by the Company
The Company reserves the right to cancel a pre-order or an entire pre-order batch in exceptional circumstances, including where:
• production of the product becomes technically or commercially impossible;
• a critical supplier failure or component unavailability cannot be resolved within a reasonable timeframe;
• export restrictions, sanctions, or regulatory changes prevent fulfilment;
• a Force Majeure Event renders continued production or fulfilment impractical for an extended period;
• quality control issues cannot be resolved to the Company’s standards within a reasonable timeframe.

Where the Company cancels a pre-order or pre-order batch, the Company will:
• notify affected customers as soon as reasonably practicable;
• issue a full refund to the original payment method within 14 business days of the cancellation notification;
• provide a reasonable explanation of the circumstances.

Where the Company amends a material aspect of a pre-order product’s specifications, pricing, or estimated timeline, affected customers will be notified and provided with a reasonable period to cancel for a full refund if they do not wish to proceed on the amended terms.

17. Delays
Estimated fulfilment timelines are provided in good faith and are not contractual guarantees unless explicitly stated otherwise by the Company in writing. A delay in fulfilment, even a material one, does not automatically constitute a breach of these Order Terms.

Pre-order delays are an inherent risk of production-based fulfilment. The Company acknowledges this and commits to:
• communicating material delays to pre-order customers promptly;
• providing updated estimated timelines where available;
• processing cancellation requests and refunds promptly where customers no longer wish to proceed following a material delay.

Where a pre-order has been outstanding for a period significantly beyond the original estimated timeline and the Company has been unable to provide a revised shipping date, customers may contact the Company at info@novaddmc.com to discuss their options, including cancellation and refund.

PART C — SHARED PROVISIONS

18. Consumer Cooling-Off & Statutory Rights
Where mandatory consumer protection laws apply in your jurisdiction, including EU and UK distance selling regulations, you may have statutory rights in relation to cancellation, withdrawal, and refund that operate independently of these Order Terms.

EU & UK consumers. Under the EU Consumer Rights Directive and UK Consumer Rights Act 2015, consumers generally have a 14-day right of withdrawal from a distance purchase without providing a reason. For pre-orders and custom or batch-production goods, this right may be modified by applicable law. Where the right applies:
• the withdrawal period generally begins on the day of delivery of the product;
• notification of withdrawal must be made in writing to info@novaddmc.com within the applicable statutory period;
• products must generally be returned in substantially original condition, subject to any statutory right of reasonable inspection;
• refunds will be issued within the timeframe required by applicable law.

Nothing in these Order Terms limits any statutory rights you may have under the mandatory consumer protection legislation of your jurisdiction.

Consumer cooling-off and statutory withdrawal rights do not apply to commercial purchases. See Section 20 of the Master Terms & Conditions.

19. Customs, Import Duties & International Shipments
The Company ships internationally. Unless otherwise stated at checkout, all international shipments are made on the basis that the customer is responsible for:
• all applicable import duties, taxes, VAT, GST, customs clearance charges, and destination-country fees;
• compliance with applicable import regulations in their jurisdiction;
• any delays or additional costs arising from customs processing.

The Company is not responsible for delays, additional costs, or losses arising from destination-country customs procedures, import restrictions, or customer non-compliance with local import requirements.

If a package is returned to the Company by customs due to failure to pay import duties, refusal of delivery, or incorrect customs information provided by the customer, the Company may offer re-shipment at the customer’s cost, or a partial refund net of outbound shipping costs and applicable fees incurred by the Company.

It is the customer’s responsibility to ensure that the ordered products are permitted for import into their jurisdiction. The Company is not liable for losses arising from import restrictions, prohibited goods classifications, or customs non-compliance in the destination country.

20. Fraud Prevention & Order Security
The Company employs fraud prevention and order security measures to protect customers and the Company from fraudulent transactions, unauthorised purchases, and payment abuse.

The Company may:
• verify order details before processing or shipping;
• request additional verification for high-value, unusual, or flagged orders;
• decline or hold orders pending verification without prior notice;
• temporarily suspend fulfilment while verification is pending;
• cancel and refund orders where fraud or unauthorised activity is confirmed or reasonably suspected.

Customers who believe their payment method has been used without their authorisation to place an order should contact the Company at info@novaddmc.com immediately and also notify their payment provider.

21. Governing Terms & Relationship to Other Policies
These Order Terms are intended to be read as part of the Company’s broader legal framework, which also includes:
• Master Terms & Conditions;
• Returns & Refund Policy;
• Shipping Policy;
• Limited Warranty Policy;
• Privacy Policy;
• Cookie Policy.

Where any provision of these Order Terms conflicts with the Master Terms & Conditions, these Order Terms prevail for the subject matter of orders, pre-orders, and fulfilment. For all other matters, the Master Terms & Conditions apply.

These Order Terms are governed by the laws of the Hong Kong Special Administrative Region. Nothing in these Order Terms excludes, limits, or overrides mandatory consumer protection rights applicable under the laws of the customer’s jurisdiction.

22. Contact
Questions regarding orders, pre-orders, cancellations, or fulfilment may be directed to:

Nova DDMC Limited
Unit 1101B, 11/F., Lippo Sun Plaza
28 Canton Road, Tsim Sha Tsui
Hong Kong Special Administrative Region

Email: info@novaddmc.com

Additional support information may be provided through the Website.