1. Introduction & Scope
This Returns & Refund Policy (“Returns Policy”) governs returns, refunds, replacement requests, and related post-purchase matters for products purchased from Nova DDMC Limited (“Nova DDMC Limited”, “DDMC”, “Company”, “we”, “our”, or “us”) through novaddmc.com, overlord.ltd, and associated Company-operated storefronts and platforms (collectively, the “Website”).

This Returns Policy should be read together with the:
• Master Terms & Conditions;
• Order & Pre-Order Terms;
• Shipping Policy;
• Limited Warranty Policy;
• Privacy Policy; and
• Cookie Policy.

Overlord and Zubastik are product brands operated by Nova DDMC Limited. This Returns Policy applies equally to products sold under any Company-operated brand unless otherwise expressly stated.

Nothing in this Returns Policy limits any mandatory consumer rights that apply under the laws of the customer’s jurisdiction.

2. Company Information
Nova DDMC Limited
Unit 1101B, 11/F., Lippo Sun Plaza
28 Canton Road, Tsim Sha Tsui
Hong Kong Special Administrative Region
Company Registration Number (CR No.): 79088201

Contact Email: info@novaddmc.com

3. General Return Eligibility
Subject to the conditions set out in this Returns Policy, customers may request a return of eligible products within 14 calendar days following physical receipt of the product by the customer or their designated recipient.

For customers located in jurisdictions where mandatory consumer protection laws define the start of the return or withdrawal period differently, including certain EU and UK consumer protection laws, those statutory provisions will apply to the extent required by applicable law.

To qualify for return eligibility under this Returns Policy:
• the product must be unused for its intended functional purpose;
• the product must be returned in substantially original condition;
• all included accessories, documentation, packaging materials, inserts, protective components, and bundled items must be returned together with the product;
• the product must not show signs of operational use, misuse, modification, abuse, contamination, or unauthorised disassembly;
• the customer must comply with the return request procedure described in Section 5.

For the purposes of this Returns Policy, “used for its intended functional purpose” includes operation, grinding, food-contact use, installation into active service, or any other normal-use activity for which the product was designed.

Products returned with missing components, damaged packaging, cosmetic damage beyond reasonable handling, evidence of use, or incomplete contents may be rejected or may qualify only for a partial refund at the Company’s reasonable discretion.

4. Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally non-returnable and non-refundable:
• products that have been used for their intended functional purpose;
• products showing signs of grinding, food-contact use, installation, calibration wear, or operational use;
• products damaged through misuse, improper handling, unauthorised modification, or improper storage;
• products returned without original packaging, accessories, documentation, or included components;
• custom-made, personalised, engraved, modified, or specially configured products;
• clearance, final-sale, or non-returnable items explicitly identified as such at the time of purchase (subject to any mandatory statutory rights that may apply);
• consumable items, maintenance items, or replacement parts where hygiene, contamination, or safety concerns reasonably prevent resale;
• digital products, downloadable content, software licenses, firmware licenses, or electronically delivered materials;
• products returned outside the applicable return period.

Nothing in this Section limits rights relating to defective, damaged, or non-conforming products where such rights apply under mandatory law or the Company’s Limited Warranty Policy.

5. Return Request Procedure
Customers wishing to request a return should contact the Company at info@novaddmc.com before returning any product.

Return requests should include:
• customer name;
• order reference number;
• date of purchase;
• description of the product(s);
• reason for the return request;
• photographs of the product, packaging, and any relevant condition issues where the return relates to damage, defect, shipping condition, or product condition disputes.

The Company will use reasonable efforts to respond to return requests within approximately 3–5 business days.

If the return request is approved, the Company will provide return instructions, including the designated return address and any additional shipping instructions.

Products returned without prior return authorisation may be refused and returned to the customer at the customer’s expense.

6. Inspection, Approval & Partial Refunds
Returned products are subject to inspection upon receipt by the Company.

The Company reserves the right to:
• approve or reject returned products based on compliance with this Returns Policy;
• reject returns that fail to satisfy return eligibility requirements;
• apply partial refunds where returned products are incomplete, damaged, materially altered, missing components, or returned in a condition inconsistent with full refund eligibility.

Where a partial refund is proposed, the Company will generally notify the customer before processing the partial refund.

The Company may also, at its reasonable discretion:
• offer replacement products;
• offer repair solutions;
• offer store credit or alternative commercial accommodations;
• provide replacement components where appropriate.

Nothing in this Section limits statutory consumer rights or warranty rights that may apply under applicable law.

7. Damaged, Defective, or Incorrect Products
Customers should inspect delivered products promptly upon receipt.

Customers should notify the Company of visible shipping damage, missing items, or materially incorrect deliveries within 3 calendar days of taking physical possession of the shipment.

Customers should provide:
• photographs of the shipping packaging;
• photographs of the product condition;
• photographs of shipping labels where relevant;
• a description of the issue identified.

Prompt reporting helps preserve shipping carrier claims and facilitates faster resolution.

Failure to provide notice within this period may affect the Company’s ability to pursue claims with shipping carriers or provide shipping-related remedies, but does not limit any mandatory statutory rights relating to defective goods that may apply under applicable consumer protection law.

Where the Company determines that a product was delivered damaged, defective, incomplete, or materially incorrect, the Company may, at its discretion:
• replace the product;
• provide replacement components;
• repair the product;
• issue a full or partial refund;
• provide another reasonable resolution.

8. Refund Processing
Approved refunds will generally be processed to the original payment method used for the purchase.

Unless otherwise required by applicable law, approved refunds are generally processed within 14 business days following:
• receipt of the returned product by the Company; and
• completion of reasonable inspection and verification procedures.

Banking institutions, card issuers, and payment processors may require additional time before refunded amounts appear in the customer’s account.

Original outbound shipping costs, customs fees, import taxes, brokerage fees, and similar third-party charges are generally non-refundable except where otherwise required by applicable law or where the return results from Company error.

9. Return Shipping Responsibilities
Unless otherwise required by applicable law or approved by the Company in writing:
• customers are responsible for return shipping costs for voluntary returns;
• customers are responsible for arranging appropriate packaging for returned items;
• customers bear responsibility for return shipment risk until the returned product is physically received and signed for at the designated return address.

The Company strongly recommends using tracked and insured shipping services for all returns. The Company is not responsible for returned products lost, delayed, misdelivered, or damaged during return transit.

Where a return results from confirmed Company error, shipment damage, incorrect fulfilment, or verified product defect, the Company may reimburse reasonable return shipping costs or provide prepaid return shipping arrangements at its discretion.

10. International Returns & Customs
International customers are responsible for:
• complying with applicable export and customs requirements when returning products;
• properly declaring returned products;
• ensuring that return shipments are clearly marked where appropriate to reduce unnecessary customs charges or delays.

The Company is not responsible for:
• customs delays affecting returns;
• import or export restrictions imposed by destination or transit countries;
• customs fees, duties, or taxes imposed during return transit;
• returned shipments seized, destroyed, or delayed by customs authorities.

If customs charges, import duties, brokerage fees, or similar costs are imposed on a returned shipment due to customer error or incorrect declaration, the Company reserves the right to deduct such amounts from any applicable refund where permitted by law.

The Company reserves the right to designate a specific return location depending on operational, logistics, warranty, or servicing considerations.

11. Exchanges & Replacement Requests
Where applicable and subject to product availability, customers may request an exchange or replacement instead of a refund.

Replacement or exchange requests may be appropriate where:
• a product arrives defective or damaged;
• an incorrect item was shipped;
• a product fails to conform materially to its description;
• replacement is operationally more appropriate than refund processing.

The Company reserves the right to determine whether replacement, repair, refund, partial refund, or another resolution is the most appropriate remedy under the circumstances.

12. Warranty Claims
Issues relating to product defects arising during normal use after delivery may fall under the Company’s Limited Warranty Policy rather than this Returns Policy.

Customers seeking warranty service should refer to the applicable Limited Warranty Policy or contact info@novaddmc.com for assistance.

Nothing in this Returns Policy limits warranty rights that apply under the Limited Warranty Policy or mandatory law.

13. Chargebacks & Payment Disputes
Customers are encouraged to contact the Company directly before initiating chargebacks or payment disputes with payment providers. The Company will use reasonable efforts to resolve legitimate customer concerns promptly and fairly.

Where a chargeback or payment dispute is determined to be fraudulent, abusive, or made in bad faith, the Company reserves the right to:
• suspend future ordering privileges;
• refuse future service;
• submit relevant evidence to payment processors or financial institutions;
• take steps permitted under applicable law to address confirmed fraud or abuse.

Nothing in this Section limits a customer’s lawful right to dispute unauthorised or fraudulent transactions through their payment provider.

14. Consumer Statutory Rights
Where mandatory consumer protection laws apply, including EU and UK consumer legislation, customers may possess statutory rights relating to:
• cancellation;
• withdrawal;
• refunds;
• repair;
• replacement;
• conformity of goods;
• defective products.

These statutory rights operate independently of this Returns Policy and are not excluded, waived, or limited by it.

15. Governing Law
This Returns Policy is governed by and shall be interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection rights applicable under the laws of the customer's jurisdiction.
16. Changes to This Returns Policy
Nova DDMC Limited reserves the right to update or modify this Returns Policy periodically to reflect operational changes, legal or regulatory developments, changes in fulfilment procedures, product category changes, or shipping and logistics adjustments.

Updated versions will be published on the Website with an updated effective date. Material changes will apply to purchases made after the updated effective date. Orders placed prior to that date remain governed by the Returns Policy in effect at the time of purchase, unless otherwise required by applicable law.

17. Contact Information
Questions regarding returns, refunds, replacement requests, or related matters may be directed to:

Nova DDMC Limited
Unit 1101B, 11/F., Lippo Sun Plaza
28 Canton Road, Tsim Sha Tsui
Hong Kong Special Administrative Region

Email: info@novaddmc.com